Policies

• All customs duty fees must be paid in full before packages are cleared and collected. Customs duty is allotted by customs if the value of a package exceeds $100 USD.
• Packages are processed on a first-in, first-out basis. This means the first package(s)/invoice must be cleared before others are released.
• Invoices must be provided to facilitate the clearance process. Invoices can be uploaded directly via email or WhatsApp.
• Delivery and curbside pickup options are available. If a delivery fee is required based on location, this will be discussed prior to delivery.
• Items sent via sea freight incur a delivery cost. Based on item size, the customer may be required to provide their own delivery. If needed, delivery can be arranged at an additional cost (paid by the customer).
• For all packages, payments must be made on or before delivery of your package.
• Package shipping and clearance usually takes approximately 24–48 hours (excluding weekends). If there are any delays, you will be notified.
• Packages that are unclaimed or not collected after 15 days will attract a $100 JMD per day storage fee. After 45 days unclaimed, packages will be destroyed.