Terms

• Customers are responsible for providing accurate shipment details and valid invoices for clearance purposes.
• Customs duty fees (when applicable) must be paid in full before packages can be cleared and released.
• Packages are handled in a first-in, first-out order. Earlier invoices must be cleared before later shipments are released.
• Estimated processing time for shipping and clearance is 24–48 hours excluding weekends; timelines may vary due to customs or shipping delays. If delays occur, we will notify you.
• All payments (shipping, duty, delivery, and related fees) must be made on or before delivery/pickup.
• Delivery is available in selected areas. If a delivery fee applies based on location, it will be confirmed before delivery.
• Sea freight items may incur delivery costs. Depending on size, the customer may be required to arrange delivery; if we arrange delivery, the additional cost is the customer’s responsibility.
• Unclaimed packages not collected after 15 days will accrue a storage fee of $100 JMD per day.
• Packages unclaimed after 45 days may be destroyed.